We appreciate the trust and loyalty that you have shown in us by doing business with Regen Healthcare LTd. We are committed to offer best service and satisfaction from our end. We pride ourselves in offering you the finest health and wellness products. In the event of return or exchange of the product, please refer important information as below.
1. You have a statutory right to cancel the order within 14 days of receipt of the goods.
2. The full cost of the order cancelled including the cost of postage will be refunded if the order has been cancelled within the customer’s statutory right to cancel within 14 days.
3. The customer must not delay the return of goods and should send them back within 14 days of when he informed us of his decision to cancel. The cost of returning the goods after cancellation will be borne by the customer unless it’s a defective product or products sent in error.
4. We would appreciate if you could return the parcel by recorded delivery and keep the receipt incase its required.
5. If any supplements from the boxes have been consumed then the refund will be applicable to the unused boxes unless it is within the customer’s statutory right to cancel within 14 days.
6. If incase the customer requires additional services such as gift wrapping or express delivery, the cost of these additional services will not be refunded in the event of cancellation of the order.
7. The customer can inspect the product but at the same time ensure that no damage is caused to the product and reasonable care is taken of the packaging when returning the product.
8. The amount to be refunded to the consumer will be done using the same payment method he used originally but we can come to an agreement with the customer to use an alternative method.
To return your goods, please use this address:
Regen Healthcare Ltd;- 27 Embleton Avenue, Gosforth Newcastle upon Tyne, NE3 3HA
In event of returning the product, please call the Customer Service Team on 02033719701, (Monday to Friday between 9am and 4pm) or email at customercare@regenhealthcare.co.uk for instructions on returning the parcel. We recommend all returns be sent via recorded delivery.
AS SOON AS WE RECEIVE THE RETURNED UNOPENED ITEM(S), WE WILL REFUND THE RELEVANT PURCHASE PRICE FOR THAT ITEM. HOWEVER, IF THERE IS ANY LOSS OR DAMAGE TO THE GOODS IN TRANSIT, AFTER THE CUSTOMER HAS POSTED IT OUT, WE WILL STILL REFUND THE AMOUNT, PROVIDED THE CUSTOMER HAS PROOF OF DELIVERY. WE WILL REFUND ANY MONEY RECEIVED FROM THE CUSTOMER FOR THE PRODUCTS USING THE SAME METHOD ORIGINALLY USED TO PAY FOR THE PRODUCTS BUT WE CAN COME TO AN AGREEMENT WITH THE CONSUMER TO USE AN ALTERNATIVE METHOD. THE AMOUNT WE WILL REFUND WILL BE THE PRODUCT VALUE PLUS POSTAGE AND ANY DISCOUNT ONLY IF IT’S WITHIN THE CUSTOMER’S STATUTORY RIGHT TO CANCEL WITHIN 14 DAYS, WHICH HAS BEEN DIVIDED PROPORTIONATELY ACROSS THE TOTAL VALUE OF THE ORIGINAL ORDER. WE WILL PROCESS THE REFUND DUE AS SOON AS POSSIBLE AND IN ANY EVENT, WITHIN 14 DAYS AFTER WE RECEIVE THE RETURNED PARCEL OR WE RECEIVE THE PROOF FROM YOU THAT YOU HAVE SENT THE GOODS BACK.
In an event where the customer requests for products to be exchanged, or replaced, then the customer will have to pay an additional delivery charge to have such exchange or replacement products sent.
RETURN AND REFUND POLICY
The refund will be given to the consumer without undue delay. Once we receive the returned goods, we will reimburse within 14 days from the day we get the goods back or 14 days from the day we receive proof from the consumer that he has sent the goods back. We will reimburse the consumer using the same payment method he used originally but we can come to an agreement with the consumer to use an alternative method.
In a scenario where the customer requests for the parcel to be collected from their residence, in this case the customer will have to bear the relevant cost of collecting the parcel.
RETURN OF FAULTY PRODUCTS OR PRODUCTS SENT IN ERROR
You have the full right to return defective products or products sent in error for a full refund and cost of returning the parcel will be borne by Regen Healthcare
CONSUMER CONTRACTS UUNDER THE DISTANCE SELLING REGULATIONS
Right to cancel
You have the right to cancel this contract within 14 days from the day on which the goods came into your physical possession.
The cancellation period will expire after 14 days from the day on which the goods came into your physical possession.
To exercise the right to cancel, you must inform us, by contacting us at Regen Healthcare Limited (our contact details are set out below), of your decision to cancel this contract by a clear statement (e.g. a letter sent by post fax or email). You may use the attached model cancellation form, but it is not obligatory.
Telephone : 02033719701, 02081331314
Email: customercare@regenhealthcare.co.uk
Warehouse Address
Regen Healthcare Ltd:-
27 Embleton Avenue
Gosforth
Newcastle upon Tyne
NE3 3HA
If you have your reference number, please include this when you contact us so we can respond in the fastest possible time.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION WITHIN 14 DAYS
You may be entitled to a refund on cancellation in 14 days, please refer to our Refunds Policy
____________________________________________________________________________
MODEL CANCELLATION FORM
To: Regen Healthcare Ltd:- 27 Embleton Avenue Gosforth Newcastle upon Tyne NE3 3HA
customercare@regenhealthcare.co.uk
I hereby give notice that I cancel my contract of sale for the supply of the following service from Regen Healthcare Limited.
Order No: ______________ Received on: ______________
Name of consumer:
Address of consumer:
Signature of consumer:
Date: